Terms and Conditions



This is the official website of Avalonia (“Avalonia”). The website is owned and operated by Avalonia, office address at 39 Birtley Business Centre, Birtley, DH3 1QT (“Avalonia” or “we”).

By using this website (the “Website”) you are accepting these Terms and Conditions. Avalonia reserves the right to amend any and all content on the Website as deemed necessary at any time and without notice.


The Website provides information regarding Avalonia and its Avalonia products, services and news. It also provides contact information, as well as links to its social media accounts.


The copyright to all graphics, images, logos, trademarks and data contained on the Website belongs to Avalonia. Reproduction, adaptation or modification of all or any part of the website is strictly prohibited without the prior written permission of Avalonia, in accordance with the Copyright Designs and Patents Act 1988.


You agree to use the Website, its contents and services in accordance with the law, customs and requirements of good faith.

In this sense, you will not:

Use any of the Website’s contents and services for purposes deemed illegal, prohibited in these Terms and Conditions which can in any way damage, disable, overload, deteriorate or impede the Website’s normal use or be harmful to the rights and interests of others, or;

Use of any contents established in clause 2 belonging to Avalonia without having previously obtained the necessary authorization;

Reproduce, copy, distribute, communicate, transform or modify the Website’s contents and;

Incorporate viruses or other physical or electronic elements that may damage or impede the Website’s normal functioning.

You agree to indemnify and hold Avalonia harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Avalonia arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of the Website.


To place an order you will need to follow the checkout procedure set out on the Website. Once your order has been shipped, you will receive an order shipment confirmation e-mail to the e-mail address provided during the checkout process.

You undertake that all details you provide to us for the purpose of purchasing products on the Website will be correct and accurate.

We will make all reasonable efforts to deliver your order within the time specified, but we cannot be held liable for any failure by the delivery companies we work with to deliver within that time.

We accept payment by PayPal and all major credit and/or debit cards, other than department store cards and any other credit and/or debit cards as we may specify from time to time.

If we are unable to fulfil an order after accepting payment, we will issue a full refund for your purchase and cancel the order.

We also reserve the right to bar or prevent an individual order, user, e-mail address and/or other identifiers from making purchases through the Website if we reasonably suspect an association with fraud or other infringements of the law.

If you wish to change your order, you must reach us before the order has been shipped at avaloniaonline@gmail.com or at +447599801023. Our customer service line is open weekdays between 9 am and 5 pm. Whilst we hope to assist, we are not obligated to make nor do we bear responsibility for any changes to an order after it has been placed.


All prices are inclusive of VAT, which will be calculated on the final value of your order at the current rate in force in the UK.

Payment must be made in full at the time of placing your order. We cannot accept and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with the use of third party payment providers.

You undertake that all of the details you provide to for the purposes of your placing and paying for your order and its delivery are correct; that the chosen method of payment belongs to you and that sufficient funds or credit are available to cover the full cost of the order.


You have the right to cancel an order from the moment you place your order on the Website without giving any reason, and up to 14 calendar days upon receipt of your order, in accordance with the Consumer Rights Act 2015. To exercise your right of cancellation, please contact us at avaloniaonline@gmail.com or at +447599801023.


If you are not satisfied with the item(s) you have ordered, we will issue a full refund of the item cost or issue an exchange provided the item(s) are returned within 30 days of receipt and in a resalable condition (meaning the item(s) cannot be damaged, soiled, washed, altered or worn). We reserve the right to refuse a refund for items returned that are not in a resalable condition.

If you receive an incorrect, faulty or damaged item, please contact us at avaloniaonline@gmail.com or at +447599801023 so we can assist you.

How to return the item(s) you ordered:

All our packages contain a return address on the delivery/invoice note. Please use the relevant address to return the item.

Please include the following information when returning an item(s):

  1. a) Your order number;
  2. b) If you would like an exchange or a refund;
  3. c) If you would like an exchange, please clearly state which item/s (including size/colour, etc.)


The balance will be refunded within 7 days from the day we receive the item(s) in the conditions mentioned above.

Your refund will be payable with the same payment method you chose for purchase.

If you have paid by credit or debit card, we will refund the balance to the card originally used.


The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind, whether express or implied.

To the extent permitted by law, Avalonia will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Avalonia shall not assume any direct or indirect liability arising from the misuse, fraudulent or unlawful use by the user of the website or its contents.

Avalonia is not responsible for unavailability, interruptions in availability, viruses or other defects in the site or its contents. In no event shall Avalonia be responsible for any damages to users or their computer systems or otherwise.

Avalonia cannot guarantee the absence of interruptions and errors when accessing the Website, assuming, therefore, no liability for any technical problems or errors that may occur.


You agree that no comments submitted by you to the Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no comments submitted by you will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.


This Website may contain links to websites operated by third parties that are not under our control and are provided to you for your convenience only. We make no warranties or representations whatsoever about any such websites which you may access through the Website or any services that they may provide.


If any provision of these Terms and Conditions were to be declared fully or partially invalid or unenforceable, such decision will only affect that provision or part thereof that is invalid or unenforceable. The other provisions shall remain in force.


81stGeneration may collect and store personal identifiable information about the users who visit the Website. This information may include personal details including your name, e-mail address and telephone number.

For more information, please see our Privacy Policy and Cookies.


You acknowledge and accept that the Website and its contents are governed in accordance with the laws of England. Any dispute shall be submitted to the exclusive jurisdiction of the English courts.